Accessible transport

If you are having difficulty travelling on public transport or moving aroundin Redbridge, there are a number of schemes that you can consider.

Redbridge Mobility Card Scheme

The Redbridge Mobility Card Scheme provides a door-to-door transportation service for disabled Redbridge residents. The service is primarily within a ten mile radius of Gants Hill roundabout. It is available every day between 7.00am and 12.00am (midnight). The controller will advise you of the cost at the time of booking and card payment will be taken at that time. Cash payments are not available.  

If journeys are not taken refunds will be applied back to their account from which payment was taken.

For any queries or issues about the service please email us

Am I eligible?  

The scheme is open to Redbridge residents over two years of age who meet one or more of the following criteria:

  • severe difficulty in walking and unable to use public transport without assistance
  • registered blind
  • permanent wheelchair user
  • unable to walk unassisted
  • in receipt of the higher rate of the Disability Living Allowance - mobility component
  • in receipt of War Pensioner's mobility allowance
  • unable to use public transport but able to use a taxi

How do I apply?

Call Redbridge Customer Contact Centre on 020 8554 5000

Complete Redbridge Mobility Card Scheme application form or call 020 8554 5000

Find out more about Frequently Asked Questions


Dial a Ride is operated by Transport for London andis a free door-to-door transport service for disabled people who have difficulty using public transport. It can be used forjourneys such as shopping, visiting friends and attending appointments.You may bring a friend or relative with you on the bus but they must be travelling to the same address as you.

Visit transport for London website

TfL Travel Mentoring Service

If you need help to start using public transport but are unsure how to do it, TfL’s free Travel Mentoring Service can give you guidance and support. They can offer advice to help plan an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller.

The service is available Monday to Friday from 8.00am to 6.00pm. For more information or to arrange a travel mentoring session, call 020 3054 4361 or email

Travel support card

The travel support card gets you help when you are travelling in London. You show the card to staff when you need help. Anyone who finds travelling difficult can have a travel support card.

There is a space on the card to write down what assistance or information you need.

Download and print travel support card

Download travel support card user guide

TFL ‘Please Offer Me a Seat’ Badge and Card

The ‘please offer me a seat’ badge and card is for people who find it difficult to stand when using public transport. The badge and card removes the awkwardness of having to explain the need for a seat to others. It is free and available through the TFL website or by calling 0343 222 1234.

Visit TFL website

Transport for All helpline

Transport for All has a helpline that can helpwith questions you may haverelating toaccess on buses, trains and the Tube and with services such as Taxicard, the Freedom Pass, Dial-A-Ride and the Blue Badge scheme.The helpline is open Monday to Friday from 10.00am to 1.00pm and 2.00pm to 5.00pm. For more informationcall 020 7737 2339.

Access to Work Scheme

The government has established a funding programme to help people living with a mental or physical disability or a debilitating health condition to get into work or re-enter the work place. Known as Access to Work, thisgrant can pay for practical support to help you with yourtravel to and from the workplace if you are unable to use public transport as well as your employment needs.

Visit GOV.UKwebsite


Useful links

Other MyLife pages: Blue Badge scheme, Freedom Pass, Shopmobility, Motability scheme, Public transport,Wheelchair service, Personal safety

External websites: Transport for London, GOV.UK, Transport for All