How to complain
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Most people have no problems using health or social care services. If you are unhappy, telling us what is bad about the service is a complaint. |
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You should talk to the person who is managing the service or who has treated you. |
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If you are not happy with the answer, you can speak to the Adult Social Services Complaints Team. Telephone: 020 8708 5174 Email: icw.adults@redbridge.gov.uk Complete an online form. Here |
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Your complaint will be looked into by a manager and they will write to you. |
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If you are still unhappy you can contact the Local Government Ombudsman. Local Government Ombudsman PO Box 4771 Coventry CV4 0EH Telephone: 0300 061 0614 Have a look at Local Government Ombudsman website. They are not part of the Council but will check what the Council has done and try and put things right. |
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The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about the NHS. In Redbridge, this service is provided by VoiceAbility. Have a look at VoiceAbility’s website. |