How to complain
|Most people have no problems using health or social care services.
If you are unhappy, telling us what is bad about the service is a complaint.
|You should talk to the person who is managing the service or who has treated you.|
If you are not happy with the answer, you can speak to the Adult Social Services Complaints Team.
Telephone: 020 8708 5174
Complete an online form. Here
|Your complaint will be looked into by a manager and they will write to you.|
|If you are still unhappy you can contact the Local Government Ombudsman.
Local Government Ombudsman
PO Box 4771
Telephone: 0300 061 0614
Have a look at Local Government Ombudsman website.
They are not part of the Council but will check what the Council has done and try and put things right.
|The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about the NHS.
In Redbridge, this service is provided by VoiceAbility. Have a look at VoiceAbility’s website.