Eligibility criteria for services

This information will help you understand who can receive care services from Redbridge Council.

What is eligibility criteria?

Eligibility criteria are rules to ensure Redbridge Council provide services fairly to support those people whose needs most seriously affect their independence.

There is a national eligibility criteria framework that all councils need to consider when assessing what help can be given. Redbridge Council must use this framework.

Who does the criteria apply to?

The eligibility criteria applies to all adults aged 18 years and over seeking help from social services. This includes help and support for carers.

Who will receive a service?

Before services can be arranged for you, you will need to have an ‘assessment of need’. This assessment will identify what your needs are, what problems you are facing and how you can be helped.

If your needs meet the eligibility criteria then you will receive care and support from the Council. You will then be assessed to find out how much the Council will pay and how much you need to contribute. This called a financial assessment.

If you do not meet the eligibility criteria, the Council will still provide you with information and advice about other sources of help to support your wellbeing and help you remain independent.

How do I get an assessment?

You will need to request an assessment from Redbridge Health and Adult Social Services.

Complete online contact formor telephone 0208 708 7333

What happens if my circumstances change?

If your circumstances change you can ask the Council to re-assess your needs. The assessment of need is based on your situation at that current time.