Accessibility statement for MyLife

This accessibility statement applies to the MyLife website run by Adult Social Care. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change font size
  • change background colours and contrast levels
  • translate the content into different languages
  • zoom in without the text spilling off the screen listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access key information in an Easy Read format

We’ve also reviewed our content to make sure it’s as simple as possible to understand.

To help you get online, you may want to visit AbilityNet which provides advice on how to make your device easier to use if you have a disability.

How accessible this website is

We have been addressing any issues that are within our power to fix to ensure that the website is accessible.
We know that the following parts of this website are not yet fully accessible and will be working with our host provider to address these issues:

  • some of our online forms are difficult to navigate
  • tables which have been used to display Easy Read information need to be re-formatted so that they can be read on mobile devices
  • the line height or spacing of text cannot be modified
  • there are some older PDF documents which are not fully accessible to screen reader software
  • linked videos from other organisations do not have captions
  • you cannot skip to the main content when using a screen reader
  • The keyboard tabs through menu options backwards on the feedback form on the MyLife website are not accessible, which is an independent site to

Feedback and contact information

If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille, please email

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us

Technical information about this website’s accessibility

Redbridge Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

There are some instances where an ID on the page is not unique; for example, the same ID might be used in two different labels on a form. This can cause problems for assistive technologies when they are trying to interact with content. This fails WCAG 2.1 success criterion 4.1.1 (duplicate values of type ID).

In some instances, an image has been used as a link rather than text, but there is no description of the image in the alternate text. This makes it difficult for those using a screen reader to know what the link is. This fails WCAG 2.1 success criterion 2.4.4, 2.4.9 and 4.1.2 (using null alt on an image where the image is the only content in a link).

We are relying on our host providers to help us to fix these issues, and will be addressing this within a 6-month period through working closely with them.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents
Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We recognise that any PDFs published prior to 2018 do not meet accessibility requirements. Therefore, we will continue to plan to either fix these or replace them with accessible HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards.

Search engine optimisation: page descriptions and metadata
We need to do additional work to review our page descriptions. We are relying on our host providers to help us to fix this issue, and will be addressing this within a 6-month period through working closely with them.

What we’re doing to improve accessibility

We continue to work closely with our host provider to improve accessibility on this website and intend to have addressed any issues and to have updated our accessibility statement by the end of 2022.

Preparation of this accessibility statement

This statement was initially prepared on 22 September 2020. It was last reviewed on 11 February 2022.

This website was last tested on 09 September 2020. The test was carried out by Adult Social Care.

We tested 250 pages of the MyLife website using a Sitemorse assessment report. These 250 pages spanned the different sections of the website, including the most popular pages of MyLife.