Doorstep Selling (CMA)

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Service summary

The Competition and Markets Authority (CMA) provides advice to help you stay in control of your decisions when confronted on your doorstep.

As of 1 April 2014, the Competition and Markets Authority (CMA) replaced the organisations formerly known as the Office of Fair Trading and the Competition Commission. To help you stay in control of your decision when confronted on your doorstep and have the confidence to say no, the Competition and Markets Authority (CMA) is encouraging people to remember the following advice:
- It's your doorstep, your decision.
- Be wary of special offers or unusual warnings about your home.
- Don't hand over a cash deposit.
- Do not agree to a trader starting any work straight away. Take time to consult with someone you trust for a second opinion, speak to friends, family or neighbours before making any decisions.

More information
If you are in doubt, contact Consumer Direct ( or your local Trading Standards Service ( for advice. For more information on bogus callers please visit the Competition and Markets Authority website.

The page was last updated on 8 June 2015

Main address

Victoria House
37 Southampton Row

Main telephone

020 3738 6000

Organisation email